I do not know what is wrong with my computer
Computer symptoms are misleading more often than phone symptoms are. Slow, freezing, restarting and will not start can each come from several different causes, and treating the symptom without finding the cause is how people end up paying twice.
You do not need to diagnose it yourself. Describe what it is doing and we will take it from there.
Just describe what you notice
- When it started, and whether it was sudden or gradual
- What you were doing when it started
- Any noises, especially clicking
- Whether it has gotten worse since it started
Common ways people describe it
If one of these sounds close, it may point you to a more specific page. If not, that is fine too.
It Got Slow
Takes forever to start, freezes, everything lags
Something Feels Off
Pop ups, redirects, programs you did not install
Screen Problem
Cracked, black, lines or flickering display
Will Not Turn On
No lights, no fans, no response at all
How we diagnose a computer
Step one
You describe it in your own words
There is no wrong way to explain a problem. Vague is fine. We ask the questions that narrow it down.
Step two
We measure rather than assume
We check drive health, memory, temperatures, disk space and what is actually running, rather than guessing from a symptom that could have several causes.
Step three
You get a plain explanation and a price
What it is, why it happened if we can tell, and what it costs to fix, before anything starts. If the machine is not worth fixing, we say that too.
Things that help us help you faster
- Bring the machine even if it will not turn on
- Bring the charger, because we cannot test a laptop without one
- Know your Windows or Mac login password
- Mention any noises, especially clicking, and when they started
Before you bring it in
- Back up anything irreplaceable if the computer still works
- Bring the charger
- Know your login password
- Tell us what you were doing when the problem started
Or start with the problem
Slow Computer
When speed is the real problem
Virus Removal
Pop ups, malware and unwanted programs
All Computer Repair
Everything we do for computers
Questions about this repair
No. That is exactly what diagnosis is for. Describing the symptom is enough to get started.
We find the cause and give you the price before any repair work begins. Ask us when you drop the machine off and we will confirm exactly what applies to your job.
No. Diagnosis does not touch your data. Anything that would, like a reset, is discussed with you separately before it happens.
That is rare, and if it happens we will tell you plainly rather than guess and charge you for the wrong repair.
Tell us what it is doing
Call and describe it, or start a repair online. Diagnosis comes before any price, and any price comes before any work.
90-day labor warranty · Lifetime warranty against defects on most iPhone parts. Details
3747 Main St, Unit 3
College Park, GA 30337
Monday to Saturday, 11 AM to 5 PM
Serving College Park, East Point, Hapeville, Forest Park, Union City, Riverdale and the south side of Atlanta.
© 2026 Tapeworm Phone & Computer Repair. Independent repair shop. Not affiliated with Apple, Samsung, Google, Motorola or Microsoft. All trademarks belong to their respective owners.