When an iPhone stops charging properly, most people replace the cable first, then the plug, and only then bring it in. Often the real answer is simpler and cheaper than any of that: the port is packed with pocket lint, or the connector inside has worn loose.
We find out which it is before charging you for anything. Newer iPhones charge over USB-C and older models use Lightning, and the two connectors fail in slightly different ways, so telling us which one you have helps us test faster.
You have to hold or prop the cable to keep it going. Usually the port
The connector no longer clicks in and stays put
Hours on the charger for very little gain
Nothing happens when you plug it in, on any cable
Step one
A blocked port and a bad cable are both common and neither needs a repair. We check those before anything else, because it would be dishonest not to.
Step two
These two produce similar complaints and need different fixes. Testing tells us which one you actually have.
Step three
If a port replacement is needed you get the price first. The work is done here.
When the battery is the real cause
Cracked and damaged displays
Let us diagnose it
Test with a cable and plug you know are good. If it still will not charge, the problem is the phone. If a different cable fixes it, you just saved yourself a repair.
Frequently, yes, and that is the first thing we check. A charging port packed with pocket lint is one of the most common causes we see and it is not a parts job.
It can be the port, the cable, the plug, or a battery near the end of its life. Slow charging on its own does not tell us which, so we test rather than guess.
Please do not use a pin, a paperclip or anything metal. Bent pins inside the port turn a free cleaning into a paid repair. If you can see lint, bring it in.
Call if it is urgent, or start a repair online and we will come back to you. Either way you are talking to the people who do the work.
90-day labor warranty · Lifetime warranty against defects on most iPhone parts. Details
3747 Main St, Unit 3
College Park, GA 30337
Monday to Saturday, 11 AM to 5 PM
Serving College Park, East Point, Hapeville, Forest Park, Union City, Riverdale and the south side of Atlanta.
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