I do not know what is wrong with my phone
That is a completely normal way to arrive here. You do not need to know the model, the part, or the technical name for what it is doing. Tell us the phone is hot, or acting strange, or making a noise it never used to make, and we will take it from there.
Diagnosis is where every repair actually starts, whether the customer knows the cause or not.
Just describe what you notice
- When it started
- What you were doing when it started
- Anything unusual right before it happened, like a drop or getting wet
- Whether it has gotten better, worse, or stayed the same
Common ways people describe it
If one of these sounds close, it may point you to a more specific page. If not, that is fine too.
It Just Does Not Last
Dies fast, shuts off early, needs charging constantly
Screen Looks Wrong
Cracked, dark, lined, or unresponsive in spots
Charging Is Weird
Slow, only at an angle, or nothing at all
None Of These
Sound, camera, buttons, water, or it will not turn on at all
How we diagnose a phone
Step one
You describe it in your own words
There is no wrong way to explain a problem. Vague is fine. We ask the questions that narrow it down.
Step two
We test rather than guess
The same symptom can come from several different causes, so we check the phone properly instead of quoting off a description alone.
Step three
You get a plain explanation and a price
What it is, why it happened if we can tell, and what it costs to fix, before anything starts.
Things that help us help you faster
- Bring the phone even if it seems completely dead
- Bring the charger and cable you normally use
- Know your Apple ID or Google account password
- Mention anything unusual, even if it seems unrelated, like the phone being dropped weeks ago
Before you bring it in
- Back up the phone if it still powers on
- Know your Apple ID or Google account password
- Bring the charger with you
- Write down anything unusual you noticed before it failed
Or start with the device
iPhone Repair
Every current generation and most older models
Android Repair
Samsung, Pixel, Motorola and more
Foldable Repair
Galaxy Z Fold, Z Flip and folding displays
Questions about this repair
No. That is exactly what diagnosis is for. Describing the symptom is enough to get started.
You will not. We ask questions and test the phone rather than rely only on the description, so an imperfect explanation still gets you the right answer.
Ask us when you drop it off and we will confirm exactly what applies to your situation before anything happens.
That is rare, and if it happens we will tell you plainly rather than guess and charge you for the wrong repair.
Tell us what it is doing
Call if it is urgent, or start a repair online and describe it in your own words.
90-day labor warranty · Lifetime warranty against defects on most iPhone parts. Details
3747 Main St, Unit 3
College Park, GA 30337
Monday to Saturday, 11 AM to 5 PM
Serving College Park, East Point, Hapeville, Forest Park, Union City, Riverdale and the south side of Atlanta.
© 2026 Tapeworm Phone & Computer Repair. Independent repair shop. Not affiliated with Apple, Samsung, Google, Motorola or Microsoft. All trademarks belong to their respective owners.